Email Us: contact@strobeprops.com
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    We will try to ship your order within 24 business hours of receiving it.

    Orders placed after our daily fulfillment on Fridays and over the weekend/on holidays will be shipped on the next business day.
    Our facilities do not work on weekends and holidays.


    U.S. Deliveries

    Due to continuing issues with Covid-19, USPS is experiencing delays in scanning packages, updating tracking information, and deliveries.

    All U.S. shipments are currently made through USPS. You can select express or regular service while checking out. 

    Express deliveries can take 4-6 days from the day USPS scans your package, depending on your location. Regular service can take 5-10 days from the day USPS scans your package, depending on your location.

    It takes 2-3 working days for USPS to upload your tracking details on their website

    International Deliveries

    International orders are shipped though FedEx.

    Tracking Information
    You will receive an email once your order has been shipped, along with the tracking details. Activation of the tracking link on the USPS site may take 48-72 hours. 

    All returns must be preapproved. That means you have to send a message to contact@strobeprops.com advising your order number, the item you are returning, along with the reason for return. This is required before ship the item.

    We have a 7-day return policy, the merchandise must be shipped back (shipping prepaid) within 7 days of the USPS delivery date. 

    Items must be in the same condition as delivered, and in the original packing to be eligible for returns. Please ensure you enclose the receipt or proof of purchase along with your return.


    The items along with the invoice must be returned to
    4620 S. Edgewood Terrace
    Ft. Worth, Texas 76119 .

    All shipping costs for returns are to be paid by you.
    We do not accept returns with shipping collect terms.

    Original Shipping costs on all orders are non-refundable.
    Your refund will be processed after deducting the original shipping charges. 

    You will receive an email notification once your return is received and inspected. The email will also confirm the acceptance or rejection of your refund request.  

    Upon approval of the refund, an automatic credit will be issued to your credit card or your original payment mode. Please note the following:

    • Your refund will be processed after deducting the original shipping charges.
    • Please allow 14 working days for the refund to reflect on your card or your bank account. 

    We do not refund or replace orders that are misplaced by the shipping company.

    Late or missing refunds 

    If you haven't received your refund in 14 working days from the date of our email, check with your bank or credit card company to see if the refund is in process.

    If not, please contact us at contact@strobeprops.com.