SHIPPING, RETURNS, CANCELLATIONS, AND REFUNDS
We will try to ship your order within 24 business hours of receiving it.
Orders placed after our daily fulfillment on Fridays and over the weekend/ holidays will be shipped on the next business day. Our facilities do not work on weekends and holidays.
Orders can be cancelled by sending a cancellation mail to firstname.lastname@example.org Please ensure that you mention at least one of the following in your cancellation mail:
- Your order number
- Name under which order was placed
- Email address mentioned in your order.
Order Cancellation Window
Orders placed on week days (Monday 9 am CST to Friday 4 PM CST) can be cancelled within three (3) hours of placing the order. Orders placed over the weekend can be cancelled by 9 am CST on Monday.
Due to continuing issues with Covid-19, Service Carriers are experiencing delays in scanning packages, updating tracking information, and deliveries.
All U.S. shipments are currently shipped using standard shipment mode using DHL Express, USPS, or UPS. A shipment confirmation will be sent to your registered email address.
For all International Deliveries, please reach out to email@example.com with details of the product you would like to purchase and your complete address. International shipping rates can vary drastically based on destination and mode of shipment. To offer you the best rates, we need your order details and address so that we can make a custom order with the lowest shipping rates. We will then send you an invoice for payment.
You will receive an email once your order has been shipped, along with the tracking details. Activation of the tracking link on the USPS site may take 48-72 hours.
All returns must be preapproved. That means you have to send a message to firstname.lastname@example.org advising your order number, the item you are returning, along with the reason for return. This is required before shipping the item. Return shipping has to be prepaid.
We have a 7-day return policy, the merchandise must be shipped back (shipping prepaid) within 7 days of the USPS delivery date.
Items must be in the same condition as delivered, and in the original packing to be eligible for returns. Please ensure you enclose the receipt or proof of purchase along with your return.
The items along with the invoice must be returned to
4620 S. Edgewood Terrace
Ft. Worth, Texas 76119 .
All shipping costs for returns are to be paid by you.
We do not accept returns with shipping collect terms.
Original Shipping costs on all orders are non-refundable.
Your refund will be processed after deducting the original shipping charges. There will be a $10 charge per return for inspection and re-stocking charges that will be deducted from the refund amount.
You will receive an email notification once your return is received and inspected. The email will also confirm the acceptance or rejection of your refund request.
Upon approval of the refund, an automatic credit will be issued to your credit card or your original payment mode. Please note the following:
- Your refund will be processed after deducting the original shipping charges.
- Please allow 14 working days for the refund to reflect on your card or your bank account.
We do not refund or replace orders that are misplaced by the shipping company.
Late or missing refunds
If you haven't received your refund in 14 working days from the date of our email, check with your bank or credit card company to see if the refund is in process.
If not, please contact us at email@example.com.